CUSTOMER CARE

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cs@hugpapa.co

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We provide life-time guarantee for Dial-Fit.

Please email your Dial-Fit's serial number to cs@hugpapa.co

FAQ

If you have any concerns or question on you mind, here we answer most of the questions we get.

GENERAL

What makes DIAL-FIT baby carrier the most innovative baby carrier?

What is DIAL-FIT?

Why DIAL-FIT?

What is the difference between Dial-Fit hip seat baby carrier and classic baby carriers?

What is the age range for Dial-Fit hip seat baby carrier?

Can I nurse in the carrier?

Can I use the carrier when I’m pregnant?

Where are Dial-Fit hip seat baby carriers and other items made?

Where are Hugpapa’s products sold?

How many carry positions are there?

Is it possible to baby’s face forward in the carrier?

HIP HEALTH & FIT ADJUSTMENT

The shoulder straps of Dial-Fit hip seat baby carrier are too small for me.

The shoulder straps are rubbing my arms even after adjusting Dial-Fit.

I am a plus sized person, will Dial-Fit hip seat baby carrier fit me?

SOCIAL MEDIA

All our local distributors have their own Instagram of Facebook pages as well

PARTNERS AND COLLABORATIONS

Do you collaborate with influencers?

Do you need any guest bloggers?

Do you have a brand ambassador program?

ACCESSORIES

Do I need an infant insert?

What is the size of carrier's waist belt? Do I need an extender belt?

Do I need a baby waist belt?

MATERIAL AND CARE

What is Dial-Fit hip seat baby carrier made of?

What material are teething pads and infant insert made of?

How do I clean Dial-Fit Baby carrier?

How do I clean carrier's accessories?

SHIPPING

How long does it take for delivery?

I just ordered, how can i get my tracking number?

RETURNS AND WARRANTY

What is your return policy?

What is your warranty policy?

I have a defective carrier, what can i do?